Term and Conditions

Welcome to Stetson Shop! We are committed to combining authentic Western craftsmanship with exceptional customer service. Please read the following Terms and Conditions carefully, as they constitute the agreement between you and us regarding the use of our website and the purchase of our products.

1. User Obligations and Responsibilities

1.1 Account Registration and Use

When you register an account on our website, you agree to:

• Provide accurate, complete, and up-to-date information
• Maintain and promptly update your account information
• Be responsible for all activities under your account
• Immediately notify us of any unauthorized use of your account
• Ensure you log out of your account, especially on shared devices

1.2 Acceptable Use

You agree not to use our website in any illegal or prohibited manner, including but not limited to:

• Infringing on others’ intellectual property rights
• Uploading or transmitting malware or harmful code
• Attempting to access our systems without authorization
• Interfering with or disrupting the functionality of the website
• Collecting personal information from other users

2. Product and Service Description

2.1 Product Descriptions

We strive to ensure that product descriptions, images, and specifications are as accurate as possible. However, due to differences in displays and photography conditions, actual product colors may vary slightly from what is shown on the website. All sizes and measurements are approximate.

2.2 Product Availability

All products are subject to availability. If a product is out of stock, we will notify you as soon as possible and offer alternative options or a refund.

2.3 Western Style Products

Our product collection includes dresses, jeans, long-sleeve shirts, jackets, skirts, and sweaters/vests, all crafted with authentic Western techniques, reflecting a blend of Western tradition and contemporary fashion.

3. Order and Payment Terms

3.1 Order Processing

All orders will be processed within 1–2 business days. An order confirmation email does not constitute acceptance of your order; acceptance occurs when we ship your order.

3.2 Pricing and Payment

All prices are in USD and are subject to change without prior notice. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and other details, including your email address and credit card number/expiration date, so that we can complete your transactions and contact you if needed.

3.3 Shipping and Delivery

We offer the following shipping options:

• Standard Shipping: $12.95, shipped via DHL or FedEx, delivered within 10–15 business days after dispatch
• Free Shipping: Orders over $50, shipped via EMS, delivered within 15–25 business days after dispatch

We ship worldwide except for certain Asian and remote regions. International customers may be required to pay customs duties and taxes.

3.4 Order Cancellation and Changes

If you need to cancel or modify your order, please contact us immediately at [email protected]. If the order has not yet been processed, we will do our best to accommodate your request.

4. Return and Refund Policy

4.1 Return Eligibility

Products must be returned within 15 days of receipt and must:

• Be unworn, unwashed, and in original condition
• Have all original tags attached
• Be returned in the original packaging

4.2 Non-Returnable Items

To maintain our quality and hygiene standards, the following items cannot be returned:

• Final sale items (clearly labeled at the time of purchase)
• Personalized or custom-made clothing

4.3 Return Process

The return process involves three simple steps:

1. Submit a return request to [email protected] within 15 days of receiving your order
2. Receive a return authorization number and detailed shipping instructions within 2 business days
3. Package the item in its original packaging, include the original invoice, and ship it to the designated address

4.4 Refund Processing

Once we receive your return, please allow 3–5 business days for inspection and processing. Refunds will be issued to your original payment method. Shipping fees are non-refundable (except in cases of our error).

5. Intellectual Property

5.1 Website Content

All content on the Stetson Shop website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of us or our content providers and is protected by international copyright laws.

5.2 Trademarks

The Stetson Shop name and logo, along with all related names, logos, product and service names, designs, and slogans, are trademarks of us or our affiliates. You may not use these marks without our prior written permission.

5.3 User-Generated Content

If you submit any content to our website (such as reviews, photos, etc.), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content.

6. Limitation of Liability

6.1 Indirect Damages

Under no circumstances shall Stetson Shop or its directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of data, or other intangible losses, whether or not we have been informed of the possibility of such damages.

6.2 Liability Cap

In any case, the total cumulative liability of Stetson Shop for any claim arising from our website or services, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount you paid to us in the transaction giving rise to the claim.

6.3 Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with U.S. law, without regard to its conflict-of-law provisions.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you access or use our services. By using our website, you agree that we may handle your personal information in accordance with our Privacy Policy.

8. Website Use

8.1 Accuracy

We strive to ensure that the information on our website is accurate and up to date, but we do not guarantee the completeness or accuracy of the content.

8.2 Links to Third-Party Websites

Our website may contain links to third-party websites. These links are provided for convenience only, and we are not responsible for the content or privacy practices of those websites.

9. Changes to the Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting on the website. Your continued use of our website constitutes acceptance of these changes.

10. Contact Us

Last Updated: November 2023