Our Commitment to You
At Stetson Shop, we blend authentic Western craftsmanship with exceptional customer service. Just as we meticulously craft our Dresses, Jeans, Outerwear, and Western collections, we’ve designed shipping and returns processes that honor your time and ensure complete satisfaction with your purchase.
Shipping Information
All orders are processed within 1-2 business days
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Note: We ship worldwide excluding certain Asian and remote regions. International customers may be subject to customs duties and taxes.
Returns & Exchanges Policy
We want you to be completely satisfied with your Western apparel. If your purchase doesn’t meet your expectations, we’re here to help.
Return Eligibility
- Items must be returned within 15 days of delivery
- Products must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be in original packaging
Non-Returnable Items
To maintain our quality and hygiene standards, the following cannot be returned:
- Final sale items (clearly marked during purchase)
- Personalized or custom-made garments
- Intimate apparel for hygiene reasons
- Items showing signs of wear, damage, or alteration
- Products without original tags or packaging
Return Process – 3 Simple Steps
Step 1: Submit Return Request
Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:
Subject: Return Request – Order #[Your Order Number]
Body:
Dear Stetson Shop Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your order number]
Name: [Your full name]
Product(s) to Return: [List items with sizes/colors]
Reason for Return: [Size issue, damaged item, wrong product, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are unworn, unwashed, and have all original tags attached.
Thank you,
[Your Name]
Step 2: Receive Authorization & Instructions
Within 2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Returns without authorization cannot be processed.
Step 3: Package and Ship Your Return
Carefully package the item(s) in their original packaging, include the original invoice, and ship to:
1676 Old House Drive
BETHANY, US 06524
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product).
Exchange Process
To exchange an item for a different size or color:
- Follow the same return process outlined above
- Clearly state in your email that you prefer an exchange and specify the desired size/color
- We’ll ship your replacement once we receive and process your return
- If the exchange item has a different price, we’ll process a refund or charge the difference
Exchanges are subject to product availability. If your desired item is out of stock, we’ll issue a refund to your original payment method.
Refund Information
Refund Processing Time
- Once we receive your return, please allow 3-5 business days for inspection and processing
- Refunds are issued to your original payment method
- Shipping charges are non-refundable (except in cases of our error)
When to Expect Your Refund
After we process your refund:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days depending on your bank
- PayPal: 3-5 business days
You’ll receive an email confirmation once your refund has been processed.
International Returns
International returns follow the same process with these additional considerations:
- Customers are responsible for any customs duties or international shipping costs
- Please mark the package as “Returned Goods” to avoid additional customs charges
- International returns may take longer to reach us – we recommend using a trackable shipping service
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedite your replacement or refund.
Questions?
Our customer service team is here to help with any questions about shipping, returns, exchanges, or our Western apparel collections.
Email: [email protected]
Address: 1676 Old House Drive, BETHANY, US 06524
Response Time: Within 1-2 business days
At Stetson Shop, we stand behind our Western-inspired collections and want you to feel as confident in our customer service as you do in our quality apparel. Thank you for choosing us for your authentic Western wear needs.