Where Western Quality Meets Customer Satisfaction

Our Commitment to You

At Stetson Shop, we take pride in crafting Western apparel that embodies durability, style, and authenticity. Just as we carefully select materials for our Dresses, Jeans, Outerwear, and other collections, we’ve designed a returns process that respects your time and ensures your complete satisfaction with our products.

If your Western-inspired garment doesn’t meet your expectations, we’re here to help with a straightforward returns and exchanges process that reflects the reliability of our brand.

Return & Exchange Eligibility

Items Eligible for Return/Exchange

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging

Non-Returnable Items

To maintain the quality and hygiene standards of our Western apparel, the following items cannot be returned or exchanged:

  • Final sale items (clearly marked during purchase)
  • Personalized or custom-made garments
  • Intimate apparel for hygiene reasons
  • Items that show signs of wear, damage, or alteration
  • Products without original tags or packaging

Return Process

Step 1: Submit Return Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Dear Stetson Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Please provide your order number]

Name: [Your full name]

Product(s) to Return: [List items with sizes/colors]

Reason for Return: [Size issue, damaged item, wrong product, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are unworn, unwashed, and have all original tags attached.

Thank you,

[Your Name]

Step 2: Receive Authorization & Instructions

Within 2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Returns without authorization cannot be processed.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging, include the original invoice, and ship to:

Stetson Shop Returns

1676 Old House Drive

BETHANY, US 06524

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product).

Exchange Process

If you’d like to exchange an item for a different size or color:

  1. Follow the same return process outlined above
  2. Clearly state in your email that you prefer an exchange and specify the desired size/color
  3. We’ll ship your replacement item once we receive and process your return
  4. If the exchange item has a different price, we’ll process a refund or charge the difference accordingly

Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll issue a refund to your original payment method.

Refund Information

Refund Processing Time

  • Once we receive your return, please allow 3-5 business days for inspection and processing
  • Refunds will be issued to your original payment method
  • Shipping charges are non-refundable (except in cases of our error)

When to Expect Your Refund

After we process your refund:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days depending on your bank
  • PayPal: 3-5 business days

You’ll receive an email confirmation once your refund has been processed.

International Returns

As we serve customers worldwide (excluding certain Asian and remote regions), international returns follow the same process with these additional considerations:

  • Customers are responsible for any customs duties or international shipping costs
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • International returns may take longer to reach us – we recommend using a trackable shipping service

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedite your replacement or refund.

Questions?

Our customer service team is here to help with any questions about returns, exchanges, or our Western apparel collections.

Email: [email protected]

Address: 1676 Old House Drive, BETHANY, US 06524

Response Time: Within 1-2 business days

At Stetson Shop, we stand behind our Western-inspired collections and want you to feel as confident in our customer service as you do in our quality apparel.