FAQ

We specialize in Western-inspired apparel for style-conscious women. Our collection includes elegant Dresses, durable Jeans, versatile Long Sleeve tops, protective Outerwear, feminine Skirts, and cozy Sweaters/Vests – all designed to bring Western heritage to your contemporary lifestyle.

Absolutely. Each piece in our collection is carefully designed to honor Western heritage while incorporating modern elements for today’s fashion-forward woman. We blend traditional Western aesthetics with contemporary style to create unique, versatile pieces.

We use premium materials selected for both durability and comfort. Our Outerwear is designed to withstand elements, our Dresses drape beautifully, and all our fabrics are chosen to ensure longevity while maintaining their Western-inspired character.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

To ensure prompt processing, we’re unable to modify orders once they’ve been placed. Please review your order carefully before completing your purchase.

We process orders within 1-2 business days before shipment.

We offer two shipping options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

We ship worldwide with the exception of some parts of Asia and remote locations due to logistical constraints. If you have questions about delivery to your specific region, please contact us.

Yes, both shipping methods include tracking. You’ll receive tracking information once your order is dispatched.

Delivery times may vary due to customs processing, weather conditions, or other factors beyond our control. During peak seasons, processing and delivery times may be extended.

We stand behind our quality. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process.

Our 15-day return window gives you ample time to ensure our Dresses fit perfectly, our Outerwear provides the comfort you need, and each piece aligns with your style.

Our dedicated customer service team is here to help with any questions. Email us at [email protected] and we’ll respond promptly.

Stetson Shop
1676 Old House Drive
BETHANY, US 06524

Currently, we operate exclusively online through our website dusterclothingsale.com, allowing us to bring Western-inspired fashion directly to your doorstep worldwide.